Frequently Asked Questions
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What hats do you have?
We offer wool and straw hats: materials for the hats are from Australia & Mexico, and the hats are assembled in Texas. If you’re looking for something specific and aren’t seeing it, let us see if we can help!
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How do I get the Hat Bar at my event?
Easy- you bring the people, we bring the hats! Connect with us at ampersandhatco@gmail.com for more info.
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Can I bring my own hat to the Hat Bar for customization?
Of course you can, we love to help enhance the vibes of any hat!
We can also use our branding tools to personalize your other brand able items, such as leather accessories.
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Can I buy only a hat?
Yes!
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Where's your next Hat Bar pop up?
Check our Upcoming Events page!
Have an idea of where we should go next? Let us know at ampersandhatco@gmail.com (and thanks for the tip!)
Shipping
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How does shipping work?
Once we finish your custom hat, we lovingly package it up to safely make its way to you. We will contact you with tracking information once we have it, and you can eagerly await your hat’s arrival from there!
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Who covers shipping?
The client covers the cost of shipping, which includes package insurance. We will always be up front about this cost and what it will be (which depends on how quickly you want it to arrive).
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Help! My hat got damaged in transit!
First, deep breath. We got this.
We do everything we can to ensure you hat arrives just as it was shipped, but we cannot guarantee that shipping carriers will do the same. We have faith in their services, but in case something arrives to you looking a little sus, reach out to us at ampersandhatco@gmail.com and we’ll work with you to figure it out!
Sometimes things shift around in shipment, and we can virtually walk you through how to work with it. Remember, hats tell a story and a trip across the country is part of that story!